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Mal Pelayanan Publik (MPP) Kota Medan - Digital Platform
An integrated digital platform for the Public Service Mall (MPP) of Medan City, consolidating various government agency services into a single gateway. The system features a public satisfaction survey management (SIKIP), a booking-based queue system, and real-time management of news and service information.
Public Service Mall (MPP) Medan City
The Public Service Mall (MPP) is a digital public service transformation in Medan City designed to provide convenience, speed, and transparency for the community. Built on the HMVC (Hierarchical Model-View-Controller) architecture, the platform ensures scalability and modularity across various government agency features.
Key Features
- Satisfaction Survey System (SIKIP): Digitalization of Community Satisfaction Index collection for services provided by dozens of agencies integrated within MPP.
- Queue & Booking Management: Enables the public to make online service reservations to optimize time efficiency and prevent overcrowding on-site.
- Integrated Admin Dashboard: A comprehensive control panel for administrators to manage master data, survey questions, statistical reports, and public suggestions.
- Barcode Integration: Leveraging the Zend library to synchronize physical and digital service data through an accurate barcode system.
- News & Announcements CMS: A content management feature to ensure public service information is always up-to-date for the citizens of Medan.